Troubleshooting White Screen of Death
The "White Screen of Death" is a common issue in WordPress where the screen turns completely white, and you can't access your website or the admin dashboard. Here's a step-by-step guide to troubleshooting this error:
- Enable debugging: Open the wp-config.php file in your WordPress root directory. Look for the line that says
define('WP_DEBUG', false);and change it to
define('WP_DEBUG', true);. Save the file.
- Identify the error: Refresh your website or access the admin dashboard again. Instead of a white screen, you should now see an error message that will help identify the cause of the issue. Common causes include plugin conflicts, theme issues, or PHP errors.
- Disable plugins and themes: If a plugin or theme conflict causes the error, try deactivating all your plugins and switching to a default WordPress theme (like Twenty Twenty-One). Refresh your website after each deactivation to identify the problematic one. Once you find the culprit, either update it or find an alternative.
- Check PHP memory limit: Insufficient PHP memory can also cause the white screen issue. Increase the memory limit by adding
define('WP_MEMORY_LIMIT', '128M');to your wp-config.php file. If the issue persists, contact your hosting provider to increase the server memory limit.
- Reinstall WordPress core: If none of the above steps resolve the issue, you can try reinstalling WordPress core files. Make sure to back up your website before proceeding. Download the latest WordPress version from WordPress.org, extract the files, and upload them to your server, replacing the existing files.
Are you still in need of assistance? If so, we highly recommend reaching out to our support team.