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  4. Sharing Credentials

Sharing Credentials

Please keep in mind the following important points regarding sharing your WordPress credentials:

  1. You can share your WordPress credentials directly within the same support ticket. Alternatively, for added security, you can use a one-time access method.

  2. If you choose the one-time access method, you can utilize a service like OneTimeSecret. Simply visit their website, enter your credentials, and it will generate a unique link that can only be accessed once. Once generated, please copy the link and share it within your support ticket.

  3. It's essential to note that we never request your WordPress credentials or any sensitive information through email or live chat. We prioritize the security and privacy of your data.

  4. We highly recommend creating a new admin account specifically for our team to manage your site. By doing so, our team can easily access and efficiently manage your website while ensuring the security and integrity of your existing accounts.

If you have any concerns or questions regarding sharing your credentials, please don't hesitate to contact us. We're here to assist you every step of the way.

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