FAQ
If you have any questions or concerns regarding adding your sites, managing your plans, sharing credentials, or seeking assistance from our support team, we've compiled a list of frequently asked questions to address these common queries. Please take a moment to review the answers provided here, and if you still require further clarification or support, don't hesitate to reach out to us. We're here to help!
- How can I change my account email address?
- How are payments collected?
- Is there a discount for non-profits and charities?
- How can I change the name of my site in the Partner Hub?
- Can PrettyWP fix and troubleshoot the conflicts caused by plugins, themes or something else?
- I'm setting up/building a new website. Can you help with configuring plugins and themes on this new site?
- Can I add my clients or teammates to my account?
- Is Design Support Included?
- Can I change the site later?
- Can you help with server issues?
- Can you assist me in installing themes, plugins, and configuring them?
- How do I remove or change the site in the Partner Hub?
- Do your Care Plans include hosting services?
- Can I offer a Lifetime Deal (LTD) of my White Label Plan to my clients, or include it in my LTD plans?
- Can you help with support and customizations for dev and staging sites?
- My site updates seem to be pending. Why haven't they been processed yet?
- What does the term "Custom WP Site" refer to?
- Can you help with CSS/HTML?
- Do you provide support to websites built using other platforms?
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